Returns & Exchanges
At Element Brooklyn, we want you to love your skincare ritual; if you are not completely satisfied, we offer a 30-day return window for most products. Please ensure items are returned in their original packaging to qualify for a full refund.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to start the process.
Prepare Your Package
Securely pack the items in their original boxes and include the packing slip provided in your confirmation email.
Attach Shipping Label
Download and print the prepaid shipping label sent to your email and affix it to the outside of your package.
Receive Your Refund
Once our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing