Frequently Asked Questions
Everything you need to know about Element Brooklyn skincare and services.
What is the shipping timeframe for my order?
We typically process orders within 1-2 business days. Standard shipping within the United States usually takes 3-5 business days to arrive at your doorstep.
Are Element Brooklyn products cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and are never tested on animals at any stage of production.
What is your return policy?
We want you to love your glow. If you are not satisfied with your purchase, you can return unused or gently used products within 30 days of delivery for a full refund.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to expand our shipping zones to more international locations in the near future.
Are your ingredients safe for sensitive skin?
Our formulas are designed with clean, high-quality ingredients. However, we always recommend performing a patch test on a small area of skin before incorporating a new product into your routine.
How can I track my package?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.